C111 Chapter 9 Advanced Loss Adjusting




  1. 5 standard insuring agreements:
    • Dishonesty coverage with a per-loss aggregate or a per-employee limit.
    • Loss of money or securities inside the insured premises for destruction, disappearance, or wrongful abstraction.
    • Loss of money or securities outside the insured premises for destruction, disappearance, or wrongful abstraction.
    • Loss caused by accepting money orders and counterfeit paper currency.
    • Loss caused by cheques issued by the insured by depositor's forgery. Pg.03
  2. The loss must be reported as soon as possible after discovery. Pg. 04
  3. Mismanagement and ordinary business risks are excluded from coverage. Pg. 05
  4. A loss is discovered when an insured has reasonable knowledge that a loss under the policy has taken place (not ordinary employees, must be a person in control (i.e. manager, owner, etc.)). After the insured has discovered the loss, policy coverage for the dishonest employee is terminated. Pg. 04-05
  5. Mismanagement, business risks, and losses determined by an inventory computation or profit-and-loss computation (where no dishonesty or employee intent can be shown) are excluded. Pg.05
  6. Merchandise of every description usual to the insured`s business, property belonging to others that the insured is responsible for or liable for. Money, securities, stamps etc. are excluded. Pg. 06
  7. Destroyed merchandise is calculated  by the cost of replacing it; The current invoice price, plus any cartage and freight, less any applicable discounts. Pg. 06
  8. Cost of transportation, receiving, marking and placing the merchandise on shelves as well as processing if it requires processing. Depreciation is also another factor. Pg.06
  9. Shortage of stock or equipment disclosed on taking inventory is excluded. There must be an explanation for the loss beyond just shortage. Pg.07
  10. The vehicle must show signs of forced entry and must be securely locked before theft. Pg. 08
  11. Crime losses can be divided into those perpetrated by strangers and those committed by employees.Pg.08
  12. Proof of stolen items:
    • Value of the items stolen
    • Existence of the items
    • Ownership of the items. Pg. 09
  13. Robbery includes situations where violence is inflicted upon the custodian, the fear of violence exists, injury or unconsciousness to custodian, or showcase was broken during business hours. Pg. 10
  14. Crimes must be reported to the police and all reasonable security measures must be implemented. Pg. 11
  15. Records must be used to establish the amount of loss. Primarily inventory records. Pg. 12
  16. Careless inventory practices or account recording errors. Pg 13
  17. Meet with the insured immediately (and forwarn the insured that the proof of loss will be shown to the defaulter). Pg. 13
  18. The adjuster should wait until a proof of loss has been filed before interviewing an accused defaulter because unfounded accusations can lead to liable. Pg. 14
  19. Interviews can be used as evidence. Must have proof of loss and be prepared. Pg. 14
  20. A promisory note is an unconditional written promise, signed by debtor, to pay a sum at a fixed time or on demand. Pg. 16
  21. Full criminal investigation may provide assistance to recovery from the defaulter or his/her estate. Pg. 15-16